Frequently Asked Questions
If you have a physical or mental disability that substantially limits one or more major life activities then you are entitled to a service dog that performs tasks for you. No person or business is ever allowed to ask about your disability, require medical documentation, require a special identification card or training documentation for the service dog, or ask that the service dog demonstrate its ability to perform the work or task. In addition, you are never required to disclose what your disability is to anyone.
According to the Americans with Disabilities Act (ADA), a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability. The ADA does not restrict the type of dog breeds that can be service animals. They only have to be trained, either professionally or by the owner, to perform a specific task relating to the owner’s disability
The ADA requires State and local government agencies, businesses, and nonprofit organizations (covered entities) that provide goods or services to the public to make a "reasonable accommodation" in their policies, practices, or procedures when necessary to accommodate people with disabilities.
The ADA does not require covered entities to modify policies, practices, or procedures if it would "fundamentally alter" the nature of the goods, services, programs, or activities provided to the public. Nor does it overrule legitimate safety requirements. If admitting service animals would fundamentally alter the nature of a service or program, service animals may be prohibited. In addition, if a particular service animal is out of control and the handler does not take effective action to control it, or if it is not housebroken, that animal may be excluded.